Do you have an issue, bug, or question?

The fastest way to receive support would be to post a message on our Discord server. Click the button below to visit our Discord server and post the message in the related channel.

You can also send us an email at support@3lbgames.com or fill out the form below.

Your Name

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Issue Type

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Attach Crash Log (Optional)

Where to find VR Crash Logs

Locate the correct log file for the VR app using the path for your operating system below.

 

For Windows Operating Systems

Please navigate to this location on your PC: C:\Users\username\AppData\LocalLow\3lbGames\ProductName\output_log.txt

Once you are in the correct folder, you should see the log file or files with file names containing that of the crashed app. You can attach the file using our form. You may also email them to us directly if you prefer by using this email address: support@3lbgames.com. While it is not always necessary to send us the log files, it can really help us out in fixing the issue much quicker.

Where to find iOS Crash Logs

Sometimes if an iPhone or iPad app is freezing or crashing it can very helpful for us to see the crash logs of the app in question. We can better diagnose issues with crash logs since they contain information about what the app was doing just prior to the crash.

To find a log file, please sync your iPhone or iPad first, then locate the correct log file for the app using the path for your operating system below. The log file’s name should start with the app’s name.

 

For Windows Operating Systems

Please navigate to this location on your PC: C:\Users\username\AppData\LocalLow\3lbGames\ProductName\output_log.txt

 

For Mac Operating Systems

In the Finder, hold down the option key and open the Go menu and choose Library. Then navigate to ~/Library/Logs/CrashReporter/MobileDevice/ (your iPhone or iPad’s name) /.

 

Once you are in the correct folder, you should see the log file or files with file names containing that of the crashed app. You can attach the file using our form. You may also email them to us directly if you prefer by using this email address: support@3lbgames.com. While it is not always necessary to send us the log files, it can really help us out in fixing the issue much quicker.